March 24th Quick Update – Support From The Trust

coronavirusMarch 24th Quick Update - Support From The Trust

I am just writing to update you on how the Trust staff team is responding to the latest guidance regarding the Coronavirus.

Working from home

We have now put plans in place for the Trust staff to primarily work from home. The Trust has good secure computer and phone systems in place which mean that we can all still receive calls and emails at home and are still able to get to all the information we need to provide support to you all. We have also put arrangements in place to pick up the post and to send out essential letters.

Trust beneficiary letter for support

A number of you have asked for letters on Thalidomide Trust headed paper that you can use when shopping in the special morning slots, or your family/carers can carry to prove that they are providing essential support to a vulnerable member of the community. So we have produced a letter that we can personalise and send to you - just let us know if you want us to provide this.

Maintaining priority actions and communication

We know how important it is that we process your Annual Grant payments as normal and have prioritised the approvals and payment processes so feel confident that these will be paid on 6 April, as planned.

Things do take a bit longer when we are working remotely, so please bear with us if our response is a bit slower than normal – we are all working really hard to maintain ‘business as usual’.

You can help us by using email to get in touch wherever possible and sending your Annual Grant request via the website. Also, if you call us and get a voicemail message, please wait a few minutes and try again rather than leaving a message.

We will let you know if anything changes.

Please stay safe and follow the Government guidelines to protect your health at this challenging time.

Deborah Jack
Executive Director